Privacy Notice

Ebikelistpro Inc.

At Ebikelistpro Electric Off-road Bike Company (Ebikelistpro), we understand that when you choose our products, you value not only quality but also privacy protection when shopping on our website. To this end, we have a professional customer privacy protection team with years of experience dedicated to ensuring your information security. We strictly adhere to privacy guidelines, allowing you to shop with peace of mind on our standalone website. Our Privacy Policy clearly outlines the types of information we may collect and your rights and choices regarding such data. We encourage you to read the Privacy Policy to fully understand our commitment to privacy protection.

We never conceal information, so if you have any questions about our Privacy Policy or wish to contact us, please feel free to email us at service@ebikelistpro.com.
It is important to clarify that when we refer to "Ebikelistpro Electric Off-road Bike," "Ebikelistpro," "we," "us," or "our," we are referring to Ebikelistpro Company. Please note that these terms do not include our independent third-party business partners or retail suppliers, who have their own privacy policies and procedures.

Privacy – A Concise Guide

Let's directly address a common concern: We will never sell your information. You can choose to adjust your cookie preferences to prevent us from sharing your information (but remember that sharing information helps us customize messages and content based on your interests).

1. What Information We Gather. When you interact with our website (www.ebikelistpro.com, etc., collectively referred to as the "Website"), purchase bikes, or use our services (such as repairs), we or third parties may collect:
   • Name.
   • Email address.
   • Physical address.
   • Phone number.
   • Payment details, including credit card information.
   • Demographic data, such as gender.
   • Social Security number.
   • Social media posts or comments.
   
   
   
2. How We Use Your Personal Data.
   • To complete your orders and requests.
   • To verify your identity.
   • To inform you about our services and products.
   • To complete transactions that require personal data.
   • To ensure the security, maintenance, and improvement of our Website for you and other users.
   • To comply with legal obligations.
   • For any other purposes with your explicit consent.
   
   
   
3. Your Rights to Your Personal Data. Your data belongs solely to you, and you have the right to decide how we handle it, including:
   • Accessing and understanding the collection of your personal information.
   • Requesting deletion of your personal data.
   • Correcting inaccuracies in your personal information.
   • Opting out of the sale, sharing, or receipt of targeted advertising.
   • Withdrawing your consent at any time.
   • The right to not be discriminated against in services based on your data choices.
   • Receiving the personal information we process.
   • Restricting the use and/or disclosure of your personal and sensitive data.
   • Obtaining a list of third parties who may receive information from us.
   
   
   
4. Understanding Cookies. The cookies we refer to are not baked goods but small text files sent to your browser (such as Chrome or Safari) by the websites you visit. You can choose to accept all, some, or different types of cookies we use:
   • Absolutely necessary cookies.
   • Preference cookies.
   • Performance and analytics cookies.
   • Advertising cookies.
   • Social media cookies.
   • Tracking pixels (tiny digital images on websites used to track user visits and email opens) For users who wish to delve deeper or read before bedtime, please continue browsing.

 

CONTENTS

Scope of This Privacy Policy
Information Provided by You
Data We May Gather Upon Accessing Our Websites
Your Third-Party Information
Ebikelistpro's Use of Your Information
Protecting Your Privacy
Your Choices and Rights Regarding Information
Updates to This Privacy Policy
Children's Personal Information
Handling of "Do Not Track" Signals
Privacy Rights for Residents of the European Economic Area, the United Kingdom, and Switzerland
Contact Us



Scope of This Privacy Policy

To access certain products or services we offer, you may need to share personal information with us. This personal information includes details that can identify, relate to, describe, or be associated with, directly or indirectly, a particular individual or household. For citizens or residents of the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, the definition of personal information aligns with this but excludes any data that can identify a household. Anonymized data, which cannot be traced back to a specific individual or household, does not fall within the scope of personal information. Anonymization involves removing specific identifiers from personal data, making it irreversible and unidentifiable (e.g., by removing details that prevent any restoration of personal identity).
The scope of this Privacy Policy includes:
• Information you voluntarily disclose to us;
• Data we may collect when you access our websites;
• Information we obtain from third-party sources.



Information Provided by You

When interacting with Ebikelistpro's website or using our services, you will disclose personal information. This personal information or personal data refers to details that can identify, relate to, describe, or be associated with, directly or indirectly, a particular individual or household. The types/sources of personal information Ebikelistpro may collect from you or about you include:



• Contact details. When you purchase a Ebikelistpro bike online or in-store, take a test ride, create an account on our website www.ebikelistpro.com, participate in our contests/raffles, use our customer service options, subscribe to email notifications or promotional information, or register your Ebikelistpro bike, you may provide certain personal contact details such as:

•  Full name
•  Residential or mailing address
•  Email address and contact phone number
•  Certain financial details, including debit/credit card information
•  Emergency contact details (e.g., during test rides). Please note that if you submit information about other individuals to us or our service providers regarding your interactions with us, you confirm that you have the right to do so and allow us to use that information according to our Privacy Policy.
  
  
  
  

• Government-Issued ID.If you take a test ride of a Ebikelistpro or submit a job application to Ebikelistpro, we may require additional information from your government-issued identification, such as:
  
  

• Date of birth
• Driver's license or alternative government-issued identification (which may display details such as date of birth, gender, or your photo)
• Social Security number (we do not collect this information for job applicants; only applicable to those accepting job offers)
  
  
  
  

• Payment details. For online purchases, you will be directed to a third-party payment processor's website for payment processing. Our third-party payment processor has its own privacy policy, which we do not control. We may also offer financing options for purchases. If you choose financing, you will be redirected to a third-party website, which may collect and/or access information such as your credit score. We do not control or access such information.
  
  
  
  • Feedback/Customer Support. If you respond to a survey about your experience with us, provide feedback or comments on our website, or interact with us on social media, we may request information such as your name and email address. If you need product assistance or seek other customer support services, such as our online chat feature, we will collect data from these interactions. We may also collect purchase history information, such as products you have purchased, returned, or exchanged.
  
  
  
  Data We May Gather Upon Accessing Our Websites
  During your visit to our websites, Ebikelistpro may collect your information, regardless of whether you complete a purchase or create an account. Ebikelistpro is not unique in this regard; virtually all commercial websites use technology to collect data, even if you do not actively enter information. It is important to note that we do not sell your information. Instead, the information we collect is used to enhance customers' experiences on our website, improve our services and products, and, in relevant cases, provide you with customized advertising or communications.

 

What's Collected	What Is It and What Does It Mean?	How/Why Ebikelistpro Uses This Information
Log Files	Ebikelistpro collects log files, which are anonymous and technical details automatically gathered by your browser. These log files may encompass: Your IP address; A unique identifier for your device; The version of the software you're utilizing; The addresses of the websites you've accessed that are linked; Records of any errors encountered.	Ebikelistpro utilizes this data for statistical analysis, such as determining the number of visitors to our Websites and the duration of their stays; To guarantee that our Websites are displayed and operate correctly on your device; To ascertain whether, and from which other websites, you were directed or referred to our Websites; To tailor your access to our Websites for a personalized experience; And to conduct research aimed at enhancing our products, services, and content, thereby preventing errors or other issues you might face while navigating our Websites.
Cookies	Ebikelistpro employs unique alphanumeric identifiers known as cookies, which fulfill diverse roles such as identifying your device, gathering and retaining information about your interaction with our Websites, and occasionally, with other websites as well. Have you ever observed that upon revisiting a website, you might encounter advertisements tailored to your interests, products from websites you previously visited, or items you added (but did not purchase) to your virtual shopping cart still present? These occurrences are a testament to cookies at work, amassing data about your online activities to boost performance, monitor preferences, and more. When you revisit a site with the same device, the cookie data may be relayed back to that particular website (referred to as a first-party cookie) or transmitted to another site if the cookie is managed by a third party (a third-party cookie). Cookie data enables websites to recognize repeat visitors and may facilitate the provision of more pertinent information. Cookies can be categorized as session-based or persistent: Session-based cookies: These are temporary and expire once you shut down your web browser. Persistent cookies: These linger on your device after closing the browser, retaining information, settings, preferences, or login credentials previously saved by the user. Furthermore, cookies are of various types: Essential cookies Preference cookies Performance and analytics cookies Advertising cookies Social media cookies	Below is a list of the cookies we collect, and users have the option to adjust their cookie preferences to restrict the types of cookies utilized. However, please note that disabling specific cookies may hinder the functionality of our website. The cookies we employ encompass: Essential cookies: These ensure our Websites operate correctly and provide you with access to our Services (such as log-in capabilities and form submissions). Preference cookies: These offer enhanced features or configurations based on your past visits and selections, including language settings, retaining log-in credentials, and remembering search queries and filter preferences. Performance and analytics cookies: These allow us to gain insights into how users interact with our Websites by collecting and anonymously reporting information – that is, these cookies do not store data that can personally identify individual users. Advertising cookies: These facilitate tracking users across various websites to present ads that are relevant and appealing to each user. Social media cookies: Similar to advertising cookies, these are exclusively set by social media platforms to track activities such as when users share or like our content via third-party social media sites. Ebikelistpro provides this information to empower users with control over their browsing experience.
Pixels and Web Beacons	Ebikelistpro highlights that pixels, also known as web beacons, are minute electronic images embedded within a website (often transparent to the human eye). These images contain unique identifiers that perform functions akin to cookies. In essence, pixels have the capability to monitor user activities, including clicked links, visited pages, and engagements with promotional content, among others.	Ebikelistpro utilizes pixels for various purposes, such as tallying the number of visitors to our Websites, ascertaining how many individuals open our emails, assessing advertisement effectiveness, and compiling usage statistics.

 

Third-Party Information Pertaining to You

Ebikelistpro may obtain information about you from third-party service providers who adhere to their respective privacy policies concerning the use of your personal data. These service providers include:

• Payment Gateways: When you make a purchase on our website, we use third-party services to process payment transactions. Upon providing your personal information to complete a purchase, Ebikelistpro will receive certain details to process your order or request.
  
  
  
• Retail Partners: We collaborate with third-party retail partners who offer Ebikelistpro bicycles for in-store purchase or customer service. For instance, these partners may share information you provide during purchases or customer service inquiries with us.
  
  
  
• Social Media Platforms: When you interact with us (e.g., clicking a "like" button), post content about us on social media, or access our website through social media links, we may collect specific information from your public profile and interests. Please note that personal information obtained from social media sites is governed by the privacy policy of that site, not Ebikelistpro's.
  
  
  
  
  

Utilization of Your Information by Ebikelistpro

Ebikelistpro utilizes personal information to provide, maintain, and improve our products and services for the following purposes:

• Selling and delivering our products to you;
• Verifying, delivering, and monitoring your order, subscription, or registration status;
• Sending you periodic emails and newsletters;
• Handling your customer service inquiries or general questions;
• Providing and managing our website and related functionalities;
• Enabling you to participate in interactive features on our website or notifying you of changes to our services;
• Analyzing preferences, trends, and usage statistics;
• Complying with applicable laws, regulations, legal processes, or court orders.
  
  
  
  
  

Safeguarding Your Privacy

At Ebikelistpro, we adhere to the principle of "Protecting Unique Value," which signifies our meticulous and thoughtful approach to safeguarding confidential information. We recognize that your unique value is equally precious to you, and we are committed to protecting it. We employ administrative, technical, and physical measures to protect the personal information entrusted to us. We regularly update and test our security protocols to enhance the protection of your personal information and ensure its integrity.

Furthermore, at Ebikelistpro, we restrict access to personal information and only allow employees with a job-related need to access it. We conduct regular privacy training for our employees to ensure they understand and implement best practices for protecting personal information.

Ultimately, we retain your personal information only for the duration necessary for legitimate business purposes or to fulfill legal or other obligations.



Your Choices and Rights Regarding Information

Ebikelistpro acknowledges that your personal information belongs solely to you, and you have the right to decide what we can and cannot do with it. You can communicate your preferences to us via email at service@ebikelistpro.com or any contact method listed in our "Contact Us" section. More broadly, you have the following rights regarding your personal information:

• Right to Awareness.  You have the right to know what personal information we may collect about you, how it is shared, and how it is used. You also have the right to request a copy of the personal data we have collected, and upon your request, we will provide it to you in an electronic format or transfer it to a third party.
  
  
  
• Right to Erasure. You have the right to request deletion of your personal information when it is no longer necessary for the purposes for which it was collected or for other legal requirements. However, there are exceptions; for example, Ebikelistpro is not required to delete publicly accessible information, such as your address, that is necessary for processing your order/service request, fulfilling legal obligations, or exercising our legal rights. Please note that if we cannot verify your identity, we may not be able to delete the information. For instance, if someone requests "delete my data" without providing information allowing us to verify that the request indeed originates from you (e.g., an email address matching our records or a name consistent with what we have on file), we will not be able to process it. Essentially, we must confirm that the data subject is the individual making the deletion request.
  
  
  
• Right to Opt-Out: Generally, consumers can ask business entities to stop selling or sharing their personal information. Ebikelistpro does not sell your personal information, meaning we do not provide your personal information to third parties for compensation. We may share information to improve the advertising or marketing content you encounter. Unless we have a legitimate reason that overrides your interests, rights, and freedoms, or to claim, exercise, or defend legal claims, we will stop processing this data.
  
  
  
• Right to Non-Discrimination: Exercising any of the rights listed here will not diminish our commitment to you.
  
  
  
• Right to Rectification. If your personal information is inaccurate, you have the right to correct it.
  
  
  
• Right to Restriction. You have the right to instruct us to use your sensitive personal information (such as your Social Security number, financial information, or precise geolocation) only for limited purposes, such as providing services to you or enabling you to purchase one of our products.
  
  
  
  

Updates to This Privacy Policy

Ebikelistpro recognizes that we may choose or be required by law to revise our privacy policy. In such cases, we will (1) update the "Last Revised" date displayed at the beginning of this policy and (2) notify individuals whose personal data we hold via email about any significant changes.



Children's Personal Information

Ebikelistpro does not recommend the use of its bicycles by children under 16. If you are under 16, please avoid sharing your personal information through our website or any other Ebikelistpro-affiliated platform. If you suspect your child has shared personal information with us or if we learn that we have collected or received personal information from minors under 16 without parental consent, we commit to immediately deleting it.



Handling of Do Not Track Signals

Ebikelistpro acknowledges that certain web browsers may allow users to send "Do Not Track" signals to visited websites. However, Ebikelistpro does not honor "Do Not Track" preferences or signals configured in browsers.



Privacy Rights for EEA, UK, and Switzerland Residents

Ebikelistpro strictly adheres to the definitions outlined in the European Union's General Data Protection Regulation (GDPR) and its UK equivalents for processing personal data.

• Data Portability Right.You can request that we provide your personal information for your reuse for personal purposes, enabling you to easily and securely move, copy, or transfer personal information.
  
  
  
• Right to Complain.You have the right to file a complaint with the relevant supervisory authority in your country regarding our data collection and processing practices.
  
  
  
  
  

Contact Us

Ebikelistpro invites you to reach out via email at service@ebikelistpro.com.

Email: service@ebikelistpro.com

Important Notice: We do not guarantee the security of email communications. Therefore, please do not share sensitive personal information in emails to us.